This document describes the terms and conditions and the privacy policies applicable to the use of the services offered by LATELA within the site www.shoplatela.com and other related domains. Any person who subscribes to www.shoplatela.com or wishes to use the services offered has every right to do so, but must abide by the Terms and Conditions and the Privacy policies pre-established in the “Terms and Conditions” document. These terms and conditions of sale will be governed in accordance with the applicable laws in the Republic of Colombia. Any controversy arising from this document will be submitted to the competent jurisdiction in accordance with Colombian legislation, and both LATELA and the client expressly waive any other jurisdiction that may correspond to them due to their present or future domicile.
It is necessary for the user to READ, UNDERSTAND and ACCEPT all the conditions established in this document prior to registering as a user or purchasing products or services through www.cliente.com. By using this site, the user is fully accepting the conditions established in the Terms and Conditions and the Privacy Policies of LATELA and therefore, the User is obliged to comply with all the pre-established conditions without being able to claim ignorance of such Terms and Conditions. and Privacy Policies.
SECTION 1 – LEGAL CAPACITY
The services offered by LATELA are only available to people who have the legal capacity to contract. The acts that minors carry out on this site will be the responsibility of their parents or guardians and, therefore, will be considered carried out by them and the legal representation they have. Whoever decides to register a user as a company must have full capacity to contract on behalf of the entity and, consequently, bind it to the terms established in the "Terms and Conditions" document.
SECTION 2 – REGISTRATION AND USE OF THE SITE
To become an authorized user of www.shoplatela.com, purchase products and access the promotions offered on the site, it is necessary to complete the registration form in all the required fields with valid data in an exact, precise and true manner. The user assumes the commitment to update the personal data used when completing the registration form when necessary. LATELA is not responsible for the accuracy of the personal data provided by its users. Each user is responsible for the accuracy and veracity of the personal data entered in the system. Each natural and/or legal person can only hold one account at www.shoplatela.com. If a person modifies or alters their personal data in any way possible to access more than one account and fraudulent or malicious use is suspected or verified, www.shoplatela.com has the unappealable right to terminate the credits of this user, disable their accounts in the system and legally prosecute offenders.
LATELA has the right to request some extra data or proof to corroborate the personal data entered by users. You also have the right to temporarily or permanently suspend users whose data is not confirmed and who refuse to provide proof or extra data requested. If a user is suspended, LATELA may retract a purchase made by the user without the user having the right to compensation.
When a new member registers, they will have their email address or username and a personal password that allows confidential and secure access to the page www.shoplatela.com. The user assumes full responsibility for keeping his password confidential since it allows him to make purchases and obtain personal information. The delivery to third parties of the personal key of each user does not involve the responsibility of LATELA. The user is responsible for all the operations carried out from his account and his password must be for personal and exclusive use. It is the user's responsibility to notify LATELA immediately of any unauthorized use of their account or password. The sale, loan or transfer of password or account between users is totally prohibited.
LATELA reserves the right to reject any registration request or to cancel a previously accepted registration at any time without being obliged to state the reasons for its decision and without generating any right to compensation.
SECTION 3 – AMENDMENTS TO THE AGREEMENT
LATELA may modify the Terms and Conditions at any time. The modified terms will enter into force 10 days after their publication. Within the first 5 days after publishing the new modifications, the user must contact www.shoplatela.com by email if they do not accept the new Terms and Conditions. In case you do not accept them, the user will be disabled as a member. If the 5-day period expires, the user will be deemed to accept the new Terms and Conditions and the contract between the two parties will not be affected.
SECTION 4 – MEANS OF PAYMENT
The products and services offered on www.shoplatela.com can only be paid with the means indicated in each specific case. The use of credit cards is subject to what is established in these Terms and Conditions and what is agreed in the respective cases of opening contracts and regulations of use with its issuer. LATELA may determine purchase conditions according to the payment method chosen by the user. LATELA has the right to determine the maximum amount of credits that the user can use per purchase and the user will be notified prior to starting the payment process. The credits that are used by the users will not be refunded in case of return of the products.
SECTION 5 – CONSENT INFORMATION IN CONTRACTS ENTERED INTO THROUGH THIS SITE
Through www.shoplatela.com, offers of goods and services will be made that may be accepted using the mechanisms offered. Any acceptance of an offer by a user is subject to a suspensive condition until the transaction is validated. For any operation carried out on www.shoplatela.com, validation by the provider is a requirement for the formation of consent. To validate each transaction, it must first be verified that the means of payment offered by the user is valid, the data registered by the client on the site coincide with those provided when the offer was accepted, and that the payment is accredited by the user. Username. To inform the user about the validation of the offer, a confirmation will be sent to the same email address that the user registered when subscribing. The consent will be understood as formed from the moment this written confirmation is sent to the user and in the place where it was issued.
The sale and dispatch of the products is subject to their availability. If for any reason, a product is not available, and the customer was able to make a purchase of this unavailable product, the customer will be notified immediately and the full value of the price paid for the product will be paid.
SECTION 6 – TERM OF VALIDITY OF THE OFFER AND PRICE
The offers at www.shoplatela.com will be valid until the effective date indicated in the promotion or until the quantities of products available for said promotion are exhausted. When no expiration date is indicated in a promotion, it will be understood that the offer will be valid until the corresponding inventories are exhausted. The prices of the products and services published on www.shoplatela.com will only be valid for purchases made through this medium. They will not be valid for other sales channels. All prices are expressed in Colombian pesos. The prices offered do not include transportation, handling, shipping and accessories costs that are not expressly described in the product descriptions.
It is possible that some products may be incorrectly priced. If a typographical error is identified in any of the product prices, customers will be contacted prior to shipping the products and notified of the error. Products will not be shipped until the correct price is cleared.
SECTION 7 – PROMOTIONS
The promotions offered at www.shoplatela.com will not be valid in other sales channels. When promotions are made that consist of lowering the price or sending one product for free for the purchase of another, the two products must be delivered in the same place. Suppliers submit their promotions to the provisions of Law 1480 of 2011.
When discount coupons are offered, the value of the coupon, the minimum purchase amount to use the coupon and the dates on which it can be used will be clarified. Coupons can be used by any natural person over 18 years of age. Coupons are not combinable with other promotions and can only be used once per customer. The maximum purchase amount for the use of coupons is 1 million pesos.
SECTION 8 – DISPATCH OF PRODUCTS
The products purchased through our LATELA Marketplace are subject to the shipping conditions chosen by the user and the delivery conditions available in our Marketplace. The user will freely choose the address of the place of shipment.
After the payment is approved and the order is dispatched, LATELA will notify the Customer by email of the date of delivery of their order.
In the event that no one receives the order at the shipping address, a second attempt will be made within the next three days. If after this attempt no one receives the order, the user must contact our Marketplace at firstname.lastname@example.org and the cost of the new shipment is assumed by the customer. If the customer does not make a new shipment within 5 days after the second attempt, the product is declared abandoned and there will be no compensation. In such case, LATELA will not be responsible for the products not received.
If the client chooses the payment on delivery of the shipment, and does not cancel the entire shipment pre-established in the order, it is understood that there is a breach of the contract and the client must cancel the value corresponding to the return of the products.
It is understood that any person who is in the place indicated by the Client for the delivery of the products is authorized to receive the order, therefore, LATELA is exonerated from any claim derived from the delivery that is made in the place indicated by the client.
SECTION 9 – RETURNS AND CANCELLATIONS POLICY
RETURNS OR REFUNDS (RIGHT OF WITHDRAWAL)
LATELA offers its Customers the possibility of retracting the purchase during the first 3 working days after the delivery of the product.
The process for requesting a withdrawal is as follows:
Send an email within 3 business days after receiving the product to email@example.com with the reason for the return and if you require the same product, a different one, or a refund. Note: It is important to be very specific about the reasons for the return.
After the mail is reviewed by LATELA, the customer will receive an email with a reverse logistics guide.
The customer has 3 days after receiving the reverse logistics guide to deliver the product to the address indicated by LATELA.
The product must be in perfect condition and in its original packaging, including all packaging and labels.
When the product is received, the supplier performs the quality control that takes approximately 3 business days. When the status of the product is determined and the exchange or refund is authorized, we will proceed with the option chosen by the customer.
Money refunds will only be made by bank deposit to the account specified by the client.
If the Customer receives a product with characteristics different from those described on the page at the time of purchase, the procedure to request a product change is as follows:
Within 2 days after receiving the product, the customer must take photos showing the wrong product and send them to the mail firstname.lastname@example.org with the order number.
Once it is verified that the wrong product arrived, a collection guide will be sent to the customer and LATELA will collect the product in the same place where it was delivered and once the wrong product has been collected, the correct product will be sent.
The cancellation of a purchase is only made if the supplier is not able to send the product to the Customer due to lack of inventory and/or another reason of force majeure. In the event that this happens, the customer will be notified and the money will be returned. Money back times vary depending on the payment method used.
The Client can choose between the following reimbursement methods
Bonus: the bonuses are valid for one year and must be used in a single purchase. The delivery time for this refund is 2 business days.
Bank Consignment: The account holder must be the same person who made the purchase at www.shoplatela.com. The refund will be made within 3 business days.
To cancel an order for any reason, the Customer must write an email to email@example.com with the number of the order they wish to cancel. Orders can only be canceled if they have not yet been shipped by the supplier or if it has been charged by the PayU payment gateway, the customer assumes the commission costs generated.
SECTION 10 – INTELLECTUAL AND INDUSTRIAL PROPERTY
Absolutely all the content available to the user on www.shoplatela.com, including intellectual and industrial property, is the exclusive property of LATELA or the companies that supply the products. Users must refrain from reusing the content www.shoplatela.com without the prior consent of LATELA.
SECTION 11 – THIRD PARTY INTELLECTUAL PROPERTY
LATELA has tools to ensure that the products purchased using our services are original and have been entered into the country legally. If in any way you as a user suspect that any product published on www.shoplatela.com infringes intellectual property or legal rights, please notify us at firstname.lastname@example.org to submit it for review.
SECTION 12 – RESPONSIBILITIES
LATELA shall not be liable for lost business opportunities or any indirect damage caused by the interruption of the transmission of the site. Every effort will be made to keep the transmission error-free and uninterrupted, but such conditions cannot be guaranteed. User accounts may be temporarily restricted or suspended for the purpose of performing maintenance or making improvements to the site.
SECTION 13 – NOTICES